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Secret Shopping is simple

November 21, 2008 nnyq.com edit Tonight I am going out to dinner with my wife and I want to be sure that we are getting the best service we deserve. Its annoying when we go out spend a lot of money and our time is ruined by a horrible waiter. If I knew what restaurants use secret shopping before choosing a place, I would pick the ones who use secret shopping. The same goes with choosing self storage; I would like to know which self storage properties are using secret shopping before I commit to a self storage unit. I know that if a self storage business is using secret shopping then I am going to benefit from that.

Why is secret shopping important to me when I trying to conduct business? Businesses that use secret shopping have the most committed and highly trained staff. I know when I walk into a business that uses secret shopping that I’m going to be receiving the best service in that industry. These sales representatives are offered the tools to make sure their customers are receiving the best treatment.

PhoneSmarts secret shopping package offers life learned services for all self storage sales representatives and self storage property managers. A secret shopper poses as a real self storage customer and inquires about a self storage unit. They will pose as boat storage, shoe storage, classic car storage, or moving storage customer. They will act like a real live customer and ask questions that challenge the self storage sales representative. When the sales process ends, the secret shopper reveals his or hers true identity as a secret shopper. But the secret shopping call is not over yet. The secret shopper offers instant feedback that the self storage manager can take with him to the next caller. Not only does the secret shopper discuss areas needing improvement, the secret shopper will also congratulate the self storage call center representative on his or her strong points.

All this is done in honor of the self storage customer. The customer wins and when the customer wins, the self storage business wins too. Now not only do we have a happy customer for life, but now we have the potential to score more customers from that one customer. He or she may know someone who is interested in self storage and will recommend your company if you are using secret shopping. Again, secret shopping brings out the best customer sales person in all of us. Think of it as a training tool sharpening your self storage sales skills. Just think of the edge you could have above your competition if you use secret shopping to improve you sales force. In this day if age where competition is fiercer than ever, wouldn’t it be sweet to out wit your competition?

If you are a self storage company interested in getting better sales results and sales increase, consider secret shopping. You may have a talented sales team now, but wouldn’t you want to perform at their best potential? For more information about secret shopping and mystery shopping please visit our secret shopping blog and mystery shopping blog .